Terms of service

Hubbly OS is a multi-tenant revenue platform that helps customers source leads, run outbound workflows, launch paid acquisition campaigns, score leads, generate outreach, place calls, classify replies, book meetings, sync CRM activity, and report outcomes.

Customers connect their own third-party accounts, including Meta Business, CRM systems, voice and SMS providers, calendar services, and payment services. Hubbly OS operates through those customer-authorized connections.

Customers must provide accurate account information and keep access credentials secure. Customers are responsible for all activity under their workspace and connected integrations.

Some features, including Acquire, require Business tier or higher. Acquire also requires meaningful ad spend, a connected Meta Business account, proper business verification, and required compliance settings.

Customers may not use Hubbly OS to send spam, contact people without proper rights or consent, use illegal or deceptive lead sources, violate platform policies, evade suppression lists, impersonate others, or run campaigns for prohibited products or services.

Customers may not disable compliance controls, bypass approval gates, abuse integrations, scrape restricted data, or use Hubbly OS in a way that harms the platform, other customers, or third-party services.

Customers are responsible for their own campaign claims, targeting choices, disclosures, privacy notices, consent capture, DNC compliance, TCPA compliance, CAN-SPAM compliance, industry rules, and regulatory authorization.

Customers in insurance, mortgage, financial services, healthcare, recruiting, housing, or other regulated verticals are responsible for holding required licenses, registrations, approvals, and authorizations.

Customers are responsible for their own Meta Business Verification, ad account standing, Page permissions, CAPI dataset setup, CRM configuration, and any provider-specific review or approval process.

Hubbly OS will provide the platform, maintain reasonable security controls, operate integrations in line with customer authorization, and use commercially reasonable efforts to keep core services available.

Third-party services can change APIs, policies, pricing, permissions, review timelines, or availability. Hubbly OS is not responsible for outages, denials, enforcement actions, or data issues caused by third-party providers or customer account status.

Paid plans are billed through Stripe or another payment processor. Business tier starts at $698 per month unless a separate written order form says otherwise.

Customers may cancel according to the billing terms shown at signup or in an order form. Prorated refunds may be issued when required by law or approved by Hubbly in writing.

Ad spend, telecom charges, verification services, DNC services, creative services, and third-party provider fees may be separate from Hubbly subscription fees unless stated otherwise.

Customers own their lead data, CRM data, campaign inputs, uploaded assets, and business records. Hubbly owns the platform, software, workflows, templates, infrastructure, user interface, agent runtime, and underlying technology.

Customers grant Hubbly the limited rights needed to process customer data, operate the platform, provide support, secure the service, and improve product reliability and performance.

Customers are responsible for ensuring their campaigns and communications comply with TCPA, CAN-SPAM, privacy laws, advertising rules, industry rules, and platform policies.

Customers agree to indemnify and hold Hubbly harmless from claims, fines, penalties, losses, costs, and legal fees arising from customer content, customer lead sources, customer campaign instructions, customer regulatory violations, or customer misuse of the platform.

Hubbly OS is provided without guarantees of specific leads, replies, meetings, revenue, ad approval, conversion rates, deliverability, or campaign performance.

To the maximum extent allowed by law, Hubbly will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages. Hubbly's total liability is limited to amounts paid by the customer to Hubbly for the service during the three months before the event giving rise to the claim.

Hubbly may suspend or terminate access for non-payment, security risk, unlawful use, policy violations, provider enforcement, attempts to bypass compliance controls, or conduct that creates risk for Hubbly, customers, or third parties.

Upon termination, customers may request export of available customer data, subject to legal, security, and technical limits.

These terms are governed by the laws of Delaware, without regard to conflict of law rules.

The parties will first try to resolve disputes informally. If informal resolution fails, disputes will be handled through binding arbitration or courts located in Delaware, unless applicable law requires another forum.

Questions about these terms can be sent to legal@hubbly.com. Include your company name, workspace, and a short description of the issue.